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LG Complaint - Avoid all LG products at all costs - LG Electronics
LG Complaint

LG Complaint

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Avoid all LG products at all costs - LG Electronics


We saved up to buy a smart tv and were pusuaded to go with LG . At 1200 it was more than we wanted to pay and we did have concerns about the brand, but were assured by the Currys salesman that they had turned things around as a leader in smart TVs. Turns out he couldnt have been more wrong both in quality of product and quality of customer service-both appalling. After 8 months we went to turn onthe tv only to be faced with a black screen.we called 'customer service ' who offered no apology, no offer of exchange or refund and the best they could do was arrange a pick up in 5 days with the possibility of a 28 day repair. They seemed to have little faith in their quality of service and would not extend the warranty upon return from service and in fact warned that if it did go again we would have to go through the same thing again-basically dragged out patch up jobs until your warranty expires at which point they will do nothing for you. I could understand this terrible type of service and product if you were dealing with an unknown firm or a low end purchase but this was neither and now we are stuck. Previous far cheaper TVs have lasted over a decade, yet this so called top of the range model cant even last a year. Please avoid at all cost.


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